Service Agreement

Service Agreement

Effective Date: April 16, 2026

This Service Agreement applies to all services provided through this website.
By scheduling service, submitting a form, or allowing remote access to your device, you agree to the terms below.

1. Authorization for Service

By requesting service, you authorize the technician to perform computer repair, troubleshooting, maintenance, software cleanup, virus removal, backup setup, or related technical support.

Service may be performed remotely using secure remote-access software.

You may end the session at any time.

Service will not begin without your permission.

2. Permission for Remote Access

Some services require temporary remote access to your computer.

By agreeing to this Service Agreement, you confirm that:

• You      requested the service
• You      give permission for remote connection
• Access      will only be used to complete the repair
• You      may disconnect at any time

No remote access will occur without your consent.

(This follows the remote access clause from the business plan.) 

3. Data Backup Responsibility

You are responsible for backing up all important files before service begins.

Technical work may involve:

• Virus      removal
• System      cleanup
• Software      updates
• System      reset
• File      repair
• Operating      system repair

These actions may cause data loss.

You agree that the technician is not responsible for lost data, corrupted files, or system damage.

If backup service is needed, it must be requested before repair.

(This clause is required in the business plan liability section.) 

4. Diagnostic Fee Agreement

A diagnostic fee may be required to inspect or evaluate your system.

The diagnostic fee:

• Covers      time and labor
• May be      required before repair begins
• May be      applied to the repair cost
• May be      non-refundable once work starts

Diagnostic fees help prevent unpaid service time.

(This pricing rule is included in the business plan.) 

5. No Guarantee of Repair

Not all problems can be fixed.

Repair may not be possible due to:

• Hardware      failure
• Severe      damage
• Unsupported      software
• Internet      connection problems
• Manufacturer      restrictions

You agree that time spent diagnosing or attempting repair is billable even if the issue cannot be fixed.

6. Limitation of Liability

To the fullest extent allowed by law, the technician is not responsible for:

• Data      loss
• Device      failure
• Software      errors
• Lost      work time
• Loss      of income
• Indirect      damage

Total liability is limited to the amount paid for the service.

(This matches the liability limit clause in the business plan.) 

7. Privacy and Confidentiality

Personal files will not be accessed unless it is necessary to complete the repair.

Information seen during service will not be copied, shared, or stored unless required to complete the work.

Remote sessions are performed using secure tools.

(This follows the privacy clause in the business plan.) 

8. Payment Agreement

Payment is due when service is completed unless other arrangements are made.

Failure to pay may result in:

• Refusal      of future service
• Cancellation      of appointments
• Additional      collection action if necessary

9. Acceptance of Agreement

By checking the agreement box, booking service, or allowing remote access, you confirm that:

• You      have read this Service Agreement
• You      understand the risks of technical repair
• You      accept the terms
• You      give permission for remote support

Service will not begin unless this agreement is accepted.